FAQ

1. Custom Orders

  • I want to order a custom-made bag, how do I go about this?

Reach out to us through the chat option located at the lower right corner.

2. Shipping

  • Which countries do you ship to?

For now, we ship to Singapore and Malaysia only.

  • When will I receive my order?

Orders to Singapore typically take 2 to 3 business days, while orders to other countries that we ship to, usually take 2 to 3 weeks.

  • Where does my order ship from?

Your order will ship from Singapore, where all our products are handcrafted.

3. Returns and Refund

  • Do you accept returns?

Every one of our products are carefully inspected before they're shipped. In the unlikely event that they are issues with the product you've received, chat option located at the lower right corner.